While your seller level is re-assessed every month, the metrics are calculated for the previous three months if you’ve sold over 400 items in that period. Sellers are evaluated on the 20th of each month on their defect rate, cases closed without seller resolution, and late delivery rate.įor each of these metrics there’s a minimum level that sellers must stay above, and there’s another threshold to be classed as an eBay Top-rated Seller. By measuring your dispatch times, customer service and any issues with your transactions, eBay determines which one of three standard levels you meet: Below Standard, Above Standard, or an eBay Top-rated Seller. What are Seller Standards?ĮBay’s Seller Standards are designed to monitor the buying experience that you give shoppers. We take a look at what aspects of your transactions eBay is assessing you on and how you can improve your seller standard to increase sales. If you fall below these standards eBay can place restrictions on your account that can lead to lower sales. To sell on eBay you have to maintain certain levels of customer service and meet eBay’s Seller Standard metrics.
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